Background:

The eContributions Phase II Program was set up to make Encore Capital Group, it’s client Funds and their default employers compliant with the package of measures in the Government’s Stronger Legislation. The Program was set up to build on the solution developed under the eContributions Phase I Program which delivered integration with an industry Clearing House solution and gateway network.

Client Objective:

• To ensure compliance dates were met for their client funds.
• To build on the existing solution delivered in the eContributions Phase I Program and make it sustainable at volume with no fte impact.
• Reduced manual handling of cheques and paper contribution advices as contributions move online.
• Reduced manual data input as employers are moved from paper contribution advices to their channels.
• Improved straight-through processing rates from better validations of contribution data before receipt into the core registry system.
• Provide the ability to process large volumes of compliant contributions, through improved error handling and increased automation.
• To provide compliance breach reporting for contributions and rollovers and sufficient reporting for operations to sustainably run the business.

ITMS Solution:

Encore Capital Group needed a program management team with the skills and experience to deliver a program of this scale and complexity. ITMS provided a PMO Director, PMO Manager and Senior Project Manager to manage and direct the program on behalf of them. The program team peaked at over 70 resources, made up predominantly of staff and external contractors. The ITMS PMO Director reported to the CEO and chaired the Steering Committee consisting of senior executives from within the client funds.

Client Outcome:

The eContributions Phase II Program has enabled compliance to be achieved sustainably as volumes grow to full production levels. It also delivered compliance reporting and other compliance obligations clarified by the ATO during the program’s duration.